Frequently Asked Questions
Are your fragrances authentic?
Yes. All fragrances sold by Scentsational Fragrances are 100% authentic and sourced from trusted distributors and reputable wholesalers. We do not sell counterfeit, imitation, or diluted products.
Are your products brand new?
Yes. All products are brand new, unused, and factory sealed unless otherwise stated in the product description.
How long does shipping take?
Orders are typically processed and shipped within 3–7 business days. After your order ships, delivery time will depend on the shipping carrier and destination. Delivery times may also vary due to product availability, carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Do you accept returns?
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
To request a return, please contact support@scentsationalfragrances.org with your order number.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
What should I do if my order arrives damaged?
Please email support@scentsationalfragrances.org within 48 hours of delivery and include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
Our team will review your claim and assist you as quickly as possible.
Can I cancel or modify my order?
Orders may only be canceled or modified before they have been processed for shipment. If changes are needed, please contact us immediately after placing your order.
Do you ship internationally?
At this time, Scentsational Fragrances ships within the United States only.
How can I contact customer support?
If you have any questions or concerns, please contact us at:
support@scentsationalfragrances.org
We strive to respond to all inquiries within 24–48 business hours.
Is Scentsational Fragrances affiliated with designer brands?
No. Scentsational Fragrances is an independent retailer and is not affiliated with, endorsed by, or officially connected to any designer fragrance brands featured on this website. All trademarks, product names, and brand names are the property of their respective owners.
Is my payment information secure?
Yes. Your security is our priority.
All transactions are processed through Shopify's secure checkout, which uses industry-standard SSL encryption to protect your personal and payment information. Scentsational Fragrances does not store your credit card information.
Shop with confidence knowing your information is protected throughout every step of the checkout process.
Why are your prices lower than retail?
We work with trusted distributors and reputable wholesalers to offer 100% authentic designer fragrances at competitive prices.
Our business model allows us to reduce many of the overhead costs associated with traditional retail stores, enabling us to pass those savings directly to our customers—without compromising authenticity or quality.