Refund policy

We accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. Items that have been opened, used, altered, or removed from their original packaging are not eligible for return.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

To request a return, please contact support@scentsationalfragrances.org with your order number. Returns must be approved before being sent. Return instructions will be provided after your return request has been approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@scentsationalfragrances.org.

Please include your order number, photos of the product, and photos of the shipping box and packaging.

Once reviewed, we will determine whether a replacement, store credit, or refund is appropriate.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges, if applicable, are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Cancellations

Orders may only be canceled or modified before they have been processed for shipment.

If you need to cancel or modify an order, please contact support@scentsationalfragrances.org as soon as possible. Once an order has been processed or shipped, it cannot be canceled and will be subject to our standard return policy.

Contact Us

For questions regarding returns, refunds, damaged items, or cancellations, please contact:

Scentsational Fragrances LLC
support@scentsationalfragrances.org